Thank you for shopping with Veloura. We are committed to creating personalized products that are crafted with care and delivered as quickly as possible.
Please review our shipping policy below for information regarding production times, shipping estimates, and delivery expectations.
Order Processing
Because every Veloura product is personalized and made to order, production begins only after your order has been successfully placed.
Production Time
Most personalized orders require:
2–5 business days
to be designed, customized, quality-checked, and prepared for shipment.
During peak seasons such as Valentine's Day, Mother's Day, Father's Day, Halloween, Thanksgiving, and Christmas, production times may be slightly longer due to increased order volume.
Shipping Time
Estimated delivery times vary by destination.
United States
- Standard Shipping: 5–10 business days
Canada
- Standard Shipping: 7–15 business days
United Kingdom
- Standard Shipping: 7–15 business days
Australia & New Zealand
- Standard Shipping: 7–15 business days
Europe
- Standard Shipping: 7–20 business days
Rest of the World
- Standard Shipping: 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take 24–72 hours to appear after the package has been handed to the carrier.
If you do not receive a tracking email, please contact us at:
Shipping Fees
Shipping costs are calculated at checkout based on your destination and selected shipping method.
From time to time, Veloura may offer free shipping promotions. Any applicable offers will be displayed on our website.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to reship the order.
Veloura is not responsible for orders delivered to an address provided incorrectly by the customer.
Delayed Deliveries
While we strive to ensure timely delivery, delays may occasionally occur due to:
- Severe weather conditions
- Customs inspections
- Carrier disruptions
- Public holidays
- High seasonal demand
These circumstances are beyond our control and may impact delivery times.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
- Check around your delivery location.
- Contact family members, neighbors, or building management.
- Reach out to the shipping carrier directly.
If you still cannot locate your package, please contact us and we will do our best to assist you.
Please note that Veloura cannot guarantee reimbursement for packages marked as successfully delivered by the carrier.
International Orders
International shipments may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in product or shipping prices.
Need Help?
If you have any questions regarding your order or shipment, our support team is happy to assist.
Email: support@veloura.com.im
Website: https://veloura.com.im
We appreciate your trust in Veloura and look forward to creating something meaningful for you.
